The present General Terms and Conditions govern the online sale of products offered on the website www.king-truck.com, a brand owned by KING-TRUCK SRL, with registered office at Via Gabriele D’Annunzio 2, 35028 Piove di Sacco (PD), VAT No. 05330200287, registered with the Chamber of Commerce of PADUA, e-mail info@king-truck.com.
Art. 1 Conclusion of the Contract
1.1 Orders are subject to acceptance by KING-TRUCK. Proper receipt of the order is confirmed by KING-TRUCK by an e-mail sent to the address provided by the Customer. This confirmation message includes the order number, order date, billing information, delivery address, details and prices of the goods ordered including VAT, shipping service and additional services, payment method, KING-TRUCK details, notes and warnings to the customer. Once the Customer’s order has been received and payment verified, KING-TRUCK will proceed with the production/shipping process.
1.2 The offer of products presented on the website is subject to actual availability. In case of unavailability of one or more products, KING-TRUCK will notify the Customer by phone or e-mail of any variations to the order received.
1.3 All product prices shown on the site include VAT, are expressed in euros, and apply exclusively to online purchases, net of shipping, assembly, and installation costs. KING-TRUCK reserves the right to modify the listed prices at any time, excluding orders already accepted by the parties, which will not be subject to any price changes.
1.4 The Customer acknowledges that the product data sheets and images may not exactly correspond to the actual characteristics of each product and may differ in color, dimensions, accessories, packaging, and technical features. Therefore, they are to be considered for reference purposes only.
Art. 2 Acceptance of the General Terms of Sale
2.1 By electronically submitting a purchase order, the Customer unconditionally accepts and undertakes to observe these General Terms in dealings with KING-TRUCK, declaring that they have read and accepted them, and acknowledging that the Seller is not bound by any other conditions unless otherwise agreed in writing.
2.2 The General Terms of Sale applicable to a Customer qualifying as a “Consumer” apply only to a natural person who, pursuant to Article 3 of Legislative Decree No. 206 of 8/10/2005 as amended, “acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.” In particular, Articles 5 (two-year warranty) and 6 (withdrawal) apply exclusively when the Customer qualifies as a Consumer.
2.3 The Customer declares to have examined the General Terms of Sale before submitting the purchase order and undertakes, once the online purchase procedure is completed, to print or save an electronic copy and, in any case, to keep these Terms, already viewed and accepted, pursuant to the Consumer Code.
Art. 3 Payment, Quotations and Invoicing
3.1 Ordered items must be paid for using one of the payment methods available under “Payment Methods.” In the case of bank transfer, payment must be made within 3 business days. For PayPal or other electronic payments, settlement must be made on the same day as the order; otherwise, the order will be automatically cancelled.
3.2 King‑Truck S.r.l. does not issue quotations to private customers. The prices indicated on the website are binding and constitute the only valid offer. Quotations may only be issued to VAT‑registered entities (fitters or resellers) with an ongoing business relationship, provided that the order has first been confirmed on the site with payment made by bank transfer. Any quotation request not in compliance with this provision shall be deemed null and void.
3.3 For each order placed, KING‑TRUCK will issue a proper tax document in compliance with applicable law. For private customers, an electronic receipt will be issued. For VAT‑registered customers, an electronic invoice will be issued through the SDI system, based on the billing details provided. The Customer is responsible for the accuracy and completeness of the billing information provided. If billing details are not provided within 24 hours of the order, KING‑TRUCK will automatically issue an irrevocable fiscal receipt, which cannot subsequently be converted into an invoice.
Art. 4 Delivery
4.1 Deliveries are made worldwide; for costs please refer to the “Shipping Times and Costs” section of this e‑commerce site.
4.2 Delivery is deemed to be made at the recipient’s address or at the address specified in the shipping documents (d.d.t.), but in any case at street level. For unloading and deliveries requiring exceptional or additional services (e.g. deliveries to upper or lower floors, to Limited Traffic Zones or pedestrian areas, remote locations, or any other case involving excessive time use), an additional charge will apply to cover extra costs. Such service must be requested at the time of order.
4.3 Processing and delivery times vary depending on the type of product ordered:
CB radios and care/cleaning products: generally shipped within 24 business hours.
Illuminated panels: shipping within 1 to 10 business days from order confirmation.
Steel fittings (including specific headlight bars): require longer production times; delivery expected within 15 to 30 business days from order confirmation.
Polyester fittings: availability must be verified by the Customer in advance. Shipping within 1 to 30 business days from order confirmation, depending on stock availability.
Upholstery items: require longer production and processing times; delivery expected within 20 to 30 business days from order confirmation.
Specific lighting and headlight products: as made-to-order items, delivery is expected within 1 to 30 business days from order confirmation.
External fittings: shipping within 1 to 30 business days depending on stock availability.
Clothing: In the event the selected size is unavailable, King‑Truck reserves the right to propose an equivalent available alternative or, alternatively, to issue a refund by means of a purchase coupon redeemable on the website.
King‑Truck shall not be held liable for delays or failure to deliver due to force majeure or unforeseeable circumstances (by way of example: accidents, explosions, fires, strikes and/or lockouts, natural disasters, adverse weather conditions, similar events) or due to causes attributable to the appointed carrier. The processing and delivery times indicated above are purely indicative and shall in no case be considered essential terms pursuant to Article 1457 of the Italian Civil Code. Any delays not exceeding 30 days beyond the indicated terms shall not entitle the Customer to any compensation or indemnity, without prejudice to the right of withdrawal under the applicable law.
4.4 The courier delivers without prior notice, generally on the morning following shipment. KING‑TRUCK is not liable for any delivery delays or additional costs borne by the Customer due to incomplete or incorrect address information. Goods are shipped with regular transport documentation and are deemed delivered at the address specified by the Customer at the time of order confirmation, unless otherwise indicated.
4.5 For international shipments, conditions and methods must be agreed with KING‑TRUCK.
4.6 The Customer is required to check, upon receipt of the goods, the number of packages and the integrity of the product. If the goods are damaged or not intact, the Customer has the right to refuse receipt and/or to note a “specific reservation” describing the damage on the courier’s form and notify KING‑TRUCK within 1 business day by e‑mail at info@king-truck.com, preferably with photos. Failure to promptly contest excludes subsequent claims regarding the integrity of delivered products.
4.7 Pursuant to Article 63, paragraph 1 of the Consumer Code, the risk of shipment remains with the seller until the goods are delivered to the Consumer. Pursuant to Article 63, paragraph 2, the risk of damage or loss of the products passes to the Consumer upon delivery to the carrier only if the carrier has been chosen by the Customer outside those offered during the purchase process.
Art. 5 Warranty
5.1 Pursuant to Article 132 of the Consumer Code, KING‑TRUCK is liable when a lack of conformity appears within two years of delivery of the goods. Products purchased by the Customer are therefore covered by a 24‑month legal warranty of conformity for non‑conformities and/or malfunctions not evident at the time of purchase. The Consumer loses the warranty rights if they fail to notify the seller of the lack of conformity within two months of its discovery. For purchases made by businesses, the warranty is 12 months.
5.2 In case of non‑conformity, KING‑TRUCK will, at no cost to the Customer, send the necessary spare parts to restore product conformity. Labor costs for restoring the product remain the responsibility of the final Customer.
5.3 The Customer must check the goods and their functionality within 5 days of delivery. Any defects already present at the time of delivery must be reported to KING‑TRUCK within 5 days of receipt by e‑mail to info@king-truck.com, indicating the item code, details, and photos of the defect found.
5.4 If KING‑TRUCK is unable to supply a product under warranty (repaired or replaced), it may, by agreement, replace it with a product of equivalent or superior characteristics. In case of replacement under warranty, the Customer must ship the defective product at their own expense to the Seller’s operational headquarters at: KING‑TRUCK, Via Nova, 214 – 35029 Pontelongo (PD). The product under warranty must be returned in its original packaging, properly sealed, and complete in all parts. The Customer must retain the original packaging and all supplementary documentation until the expiration of the warranty period.
5.5 No damages may be claimed from KING‑TRUCK for delays in carrying out repairs or replacements. Should the defect reported not constitute a lack of conformity pursuant to Article 129 of Legislative Decree 206/2005, the Customer will be charged the costs of verification, restoration, and transport, if incurred by KING‑TRUCK.
5.6 KING‑TRUCK assumes no liability in the event of incorrect installation or improper use of products. No direct or indirect damages resulting from installation errors, improper use, negligence, or user incapacity are covered. The warranty does not cover components subject to normal wear and tear. In particular, LEDs and lighting components are not covered by warranty, as their malfunction may result exclusively from improper power supply or incorrect use. This exclusion is comparable to that applied to household or automotive light bulbs, which are considered consumable parts and therefore borne by the user. It is understood that the above does not limit the inalienable rights of the Consumer under Articles 128 et seq. of Legislative Decree 206/2005 (Consumer Code) relating to the legal warranty of conformity of goods.
Art. 6 Right of Withdrawal for Consumer Customers
6.1 The Consumer Customer has the right to withdraw from the contract without penalty and without giving any reason within 14 (fourteen) days from receipt of the goods, by registered mail with return receipt to Via Nova, 214 – 35029 Pontelongo (PD), by e‑mail to info@king-truck.com, by phone at +39.049.2613803, or by letter drafted according to the model provided in Legislative Decree 206/2005, declaring their intention to exercise the right of withdrawal and indicating the order number, invoice number, item code and quantity, and whether the withdrawal is partial (in case of multiple items purchased) or total.
6.2 KING‑TRUCK will refund the price within a maximum of 14 (fourteen) days from receipt of the Consumer’s notice of withdrawal. In any case, KING‑TRUCK may withhold the refund until the goods are received or until the Consumer provides proof of their return shipment.
6.3 The direct costs of returning goods are borne by the Consumer. Return shipment of goods, until proof of receipt in our warehouse, is entirely the responsibility of the Customer. KING‑TRUCK is not responsible in any way for damage, theft, or loss of goods returned by uninsured shipments by the Customer.
6.4 The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
6.5 The right of withdrawal is excluded in the following cases: a) absence of the original packaging; b) absence of essential product elements (e.g. manuals, accessories, or general conditions differing from those at delivery); c) damage to the product (products no longer substantially intact, used, showing defects, deterioration, wear or alterations of any kind); d) purchase of customized products according to the Customer’s requests. For acceptance of the return, the goods must be returned in their original packaging, intact and properly sealed, complete with all parts (including accessories, manuals, and additional documentation received at purchase). The Customer must therefore keep the original packaging and all product documentation until the expiration of the withdrawal period, otherwise the right of withdrawal will lapse.
6.6 Non‑consumer Customers do NOT have a right of withdrawal.
Art. 7 Applicable Law and Jurisdiction
7.1 This contract is governed by Italian law, in particular, for Consumer Customers, by Articles 49 et seq. of Legislative Decree No. 206/2005 (Consumer Code).
7.2 Except in the case of contracts concluded with a Consumer, for any disputes arising from the application or interpretation of this contract, the court of the Consumer’s residence (or domicile) shall have exclusive jurisdiction, pursuant to Article 66‑bis of Legislative Decree 206/2005 (Consumer Code).
7.3 The European Commission has established an online platform that provides a tool for non‑judicial resolution of disputes relating to and/or arising from online sales contracts for goods and services. If you are a European consumer, you may use this platform to resolve any dispute arising from an online contract entered into with the Seller. The platform is available at the following link: http://ec.europa.eu/consumers/odr/.
Art. 8 Code of Ethics
KING‑TRUCK adheres to the Code of Ethics of the Italian Association of Electronic Commerce, available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel.
Art. 9 Intellectual Property
The intellectual property rights relating to the Website, the KING‑TRUCK brand, or its content are and shall remain the exclusive property of KING‑TRUCK. It is expressly forbidden to copy, reproduce, modify, duplicate, or create works or derivative works from the website and its contents, including but not limited to photos, images, texts and graphics, audio, video, animations, or drawings.
